Customer story · Scale

Achieving Scalability And Efficiency With RemitSo

A UK-based money transfer operator outgrew its white-label provider. RemitSo gave it control, scalability and the team to support its growing global customer base.

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Phases: 3
Bespoke platform build: 6–8 mo
Typical build, avoided: 18–24 mo
Engineers, scaled on demand: 1 → team

The story

Outgrowing a white-label provider.

A UK-based money transfer operator with a growing global reach faced limits with its white-label solution. As it expanded its services and customer base, it needed more customisation and flexibility, but its provider either refused its requests or quoted very high fees for every piece of bespoke development.

Looking for more control, the company considered building its own platform and a dedicated technology team.

The challenge

Building a team was the hard part.

Cost of an in-house team

Building an in-house team in the UK, including a fractional CTO, was prohibitively expensive.

Offshore quality

Managing an offshore team and making sure of the quality of its output were major concerns.

A different model

The company chose RemitSo's bespoke development model: a quality offshore team led by people with more than a decade of experience with money transfer businesses and fintechs in the UK and US.

The solution

Three phases, at their own pace.

Phase 1 · RemitSo platform
The RemitSo platform went in first, solving the immediate scaling and customisation limits. Opening a currency corridor, which used to need the old provider, became something the team could do itself.
Phase 2 · Bespoke platform
A fully bespoke platform was built in 6–8 months, against the 18–24 months a team without specialised industry experience would typically take.
Phase 3 · Team on demand
Starting with one dedicated engineer, the team grew as the business needed. The same phased, on-demand model was then used to set up a dedicated AML team as the company added services.

Conclusion

Expertise without the overhead.

The flexible approach, backed by expertise in both technology and the business, let the company adjust its resources across several functions without the overhead of building large in-house teams, and without the challenge of supervising offshore teams for productivity.