Admin features
Run Your Whole Money Transfer Business From One Admin Panel
Compliance, risk, money, rates and operations in one place. Click through each area to see the screens your team uses.
Operations
See everything. Fix it before anyone calls.
One admin panel for the whole business, and an agent that tells you what needs you.
AI Assistant
97 credits leftWhy is transfer 4827188 still Sent for Payout, and whose side is it on?
With the payout partner since 6 Oct, 20:57.The partner accepted the payout and has not answered since. Side: partner. This route has not paid out here before, so your own setup can't be ruled out yet.
ReadyTransfer diagnosis · PDF, no personal data1 credit
Example answer. Optional add-on, one credit a question. Read the guide →
Sending Forecast
Refreshed every night12Overdue
7Today
31Within 7 days
48Within 10 days
126Within 30 days
9Lapsed
2 days lateSam Rivera · usually the 28thHigh
TodayAna Costa · every 14 daysMedium
In 5 daysLee Park · every 30 daysHigh
Example figures. Switched on when you ask for it. Read the guide →
Needs an operator
Measured just now3Document requiredTransfers waiting for a customer document.
1Payout overdue at partnerLonger than that partner usually takes.
2Screening hits to rule onPossible matches nobody has decided.
1Partner failing calls4 of 13 calls failed in the last hour.
| Pair | Buy | Sell | Kept by |
|---|---|---|---|
| USD → XOF | 606.00 | 600.00 | Market feed |
| USD → XAF | 606.00 | 599.50 | Market feed |
| GBP → XOF | 768.00 | 760.00 | Set by hand |
Feed stoppedA new rate moved beyond the allowed range. Not published. The last good rate is kept.
FIRST5Welcome · one use each · Active
RATEUPBetter rate, never below your buy rate · Active
Broadcast · Currency rate alerts
Your rate target was just hit. Send before the weekend.
FailedPayout partner · status update for #4827188
ProcessedIdentity provider · review completed08:48
ProcessedPayments partner · payment captured08:41
Sunday 02:00 – 02:30
ScheduledNew transferspaused
Transfers already movingcarry on
Sign-in and trackingavailable
Alert management
The platform reminds your team, until it is done.
A rate nobody has updated, pricing nobody has reviewed, a sanction list that is out of date. The admin panel notices and tells the person responsible, so nobody has to remember everything.
- 43 alert eventsEach one can be switched on or off, and goes to the people you subscribe to it.
- Reminders that repeatRates not moving, pricing review due, sanction lists out of date, a sending country not set up: each repeats once a day until it is fixed.
- It says exactly what is dueThe alert names the currency pair, the country or the pricing area, so the person knows where to go.
Reminders
Repeat daily until fixedDueExchange rates not moving
AUD to INR last changed 2 days agoPricing
AUD to INR last changed 2 days agoPricing
DuePricing review due
Fees not changed or reviewed for 3 monthsPricing
Fees not changed or reviewed for 3 monthsPricing
DueSending country not set up
Canada: no proof of identity customers can completeOnboarding
Canada: no proof of identity customers can completeOnboarding
ClearSanction lists out of date
Latest version loaded last nightCompliance
Latest version loaded last nightCompliance
Glossary
The words the admin panel uses, in plain language.
A glossary inside the admin panel. Each of its 23 terms says what it means here and where you meet it, so your team can look a word up before asking.
- Look a word up where you workHold, ruling, corridor, risk score: each is explained in a few plain sentences, with a search across terms and their explanations.
- From the word to the pageFollow a link to a related term, or open the page a term belongs to.
- The same words for everyoneTerms are the same on every installation and change only with a release, so your team and ours mean the same thing.
Glossary
23 termsFind a term…
Alert eventAML ruleCorridorHoldPayoutRisk scoreRulingScout+15 more
Hold3 ways a transfer is held back
Under ReviewRisk score at the thresholdclears itself
On HoldAn operator blocked the payoutUnblock Payout
Stop PayoutThe partner is asked to hold itnot a cancellation
See alsoRisk scorePayoutMaintenance windowOpen the page →
Compliance
Compliance that never takes a day off.
Every customer, payment and payout is checked automatically. Your team steps in only when it matters.
Passport · photo page
ApprovedDocument is genuine and in dateauto
Selfie and liveness passedauto
Name matches the customer's profileauto
Evidence kept with the decisionstored
Sanctions screening
8 lists · loaded nightlyAlex Carter · senderno match
Sam Rivera · recipientno match
J. Morgan · recipient · close to a listed nameAwaiting ruling
Staff member · re-screened after tonight's list updateno match
The person paying is the customerpass
Email address is not disposablepass
Sign-in location is normalpass
Same bank account used by 3 other customersflag
Within the customer's limitspass
CAD, from Canada
In forceMeasured overEvery transaction1 day1 week1 month90 days1 year
| Up to | Documents asked for |
|---|---|
| CAD 3,000 | Proof of identity |
| CAD 9,000 | Proof of identity + proof of address |
| CAD 50,000 | + source of funds |
Example amounts. You set your own, per currency and corridor.
4Documents to review
2Screening hits
1Under review
0Expired IDs in use
ReadySeptember report · every transfer in scope includedtoday
FiledAugust report2 Sep
Signed offAML refresher · 12 of 12 completeofficer
Due in 5 daysSanctions basics · 9 of 14 completereminded
MarkingSpotting fraud · written answersreviewer
Exchange rates and fees
Price every corridor your way.
Feed rates in live, upload them or type them. Set your margin once, reward the customers you choose, and see every change.
USD to XOF · live feed
Running · hourly| Market rate | 601.20 |
| Your margin | 0.50% |
| Sell rate customers see | 598.19 |
| Next update | in 42 min |
| Pair | Buy | You type | Sell |
|---|---|---|---|
| USD to XOF | 601.20 | 0.50% | 598.19 |
| GBP to INR | 113.59 | 0.80% | 112.68 |
| CAD to NGN | 1,018.00 | 1.70% | 1,000.69 |
ImportCSVJSON
Amount bands · USD to XOF
5 bands| Customer sends | Sell rate | Margin |
|---|---|---|
| Up to USD 500 | 597.00 | 0.70% |
| Up to USD 1,000 | 597.60 | 0.60% |
| Up to USD 2,000 | 598.80 | 0.40% |
| Up to USD 5,000 | 599.40 | 0.30% |
| Maximum | 600.00 | 0.20% |
Exchange rate rules
2 runningRunningNew customers · first transfer
Group: New Customer · standard rate + 527 routes
Group: New Customer · standard rate + 527 routes
Starts 1 NovVIP senders
Group: VIP · fixed 602.0012 routes
Group: VIP · fixed 602.0012 routes
RunningApp-only offer
Platform: iOS and Android · + 218 routes
Platform: iOS and Android · + 218 routes
Fee rules · USD
Review due 22 Dec| Paid by | Fee |
|---|---|
| Bank transfer | Flat USD 2.99 |
| Card | 1.5% · min USD 3 · max USD 25 |
| Any method, above USD 2,000 | Free |
Rate history
Last 30 daysTypedUSD to XOF · 598.00 → 599.50 · ops@yourbrand.com09:14
FeedUSD to INR · 83.10 → 83.22 · live feed09:00
File12 pairs uploaded · finance@yourbrand.comMon
RejectedGBP to NGN · jumped 6.4% · feed pausedSun
Money and accounting
Your books close themselves.
Wallets, ledger and settlement in one place. Every cent lands on the books the moment it moves.
Wallet W92060063
USD 1,240.00TermsWallet terms version 1 accepted12 Sep
LoadBank transfer · declared and matched+1,000.00
ReturnBack to the customer's bank · reason kept−60.00
Switched on per market, where you hold the licence to offer it.
Declared USD 1,000.00 · arrived USD 1,000.00matched
Declared USD 250.00 · arrived USD 250.00matched
Two open declarations for the same amountheld
Payout succeeded · #4827193
Balanced| Account | Debit | Credit |
|---|---|---|
| 2100 Customer funds payable | USD 500.00 | |
| 1900 FX position | USD 500.00 | |
| 1900 FX position | XOF 300,000 | |
| 2200 Partner payout payable | XOF 300,000 |
| Account | Balance |
|---|---|
| 1100 Payment gateway receivable | USD 18,420.00 |
| 2100 Customer funds payable | USD 12,905.00 |
| 2200 Partner payout payable | XOF 4,212,000 |
| 4200 FX margin revenue | USD 933.80 |
Example figures.
| Account | Type | Balance |
|---|---|---|
| 4150 Promotional discounts | Contra-income | USD 64.00 |
| 5100 Payment gateway fees | Expense | USD 41.20 |
| 5200 Payout partner fees | Expense | USD 88.00 |
| 5300 FX loss | Expense | USD 0.00 |
Chargeback raised on a payment · left for you to decidealert
Bank took money back from a deposit accountalert
Duplicate payment captured · the customer may have paid twicealert
43 alert events, each with its own subscribers.
| Entry | Debit | Credit |
|---|---|---|
| Payment captured | USD 300.00 | USD 300.00 |
| Refund · reverses the capture | USD 300.00 | USD 300.00 |
Security
Money that can't move wrong.
Every amount checked. Every door locked. Every change on the record.
Transfer #4827193 · amount due USD 500.00 · pays out XOF 300,000
Press "Send payment in" to see what the platform does on its own.
Journal · Payment capturedWaiting
| Account | Debit | Credit |
|---|---|---|
| Nothing is posted until a payment is accepted. | ||
Payout · approved
LockedAmountXOF 300,000
RecipientSam Rivera
Account•••• 7710
Enter the 6-digit code from your authenticator app
••• •••
Compliance officer · release held transfersallowed
Support · export customer listsblocked
Customers · one-time code, then PIN or biometricsMFA
Password changed · 3 sessions signed out08:30
| Time | Who | What changed |
|---|---|---|
| 09:14 | Rates desk | Sell rate USD→XOF 598 → 600 |
| 09:02 | Compliance officer | Released transfer #4827190 from review |
| 08:47 | Admin | Role "Support" can no longer export customers |
| 08:30 | Operations lead | Password changed · 3 sessions signed out |
Error messageSSL certificate verify failed · payments partner
StatusUnavailable
Duration181 ms
Correlation9f9a…5dce
KeysMasked
PATCH payments partner · /receivables/…POST identity provider · /accessTokensDepartments
7 departmentsCompliance
4 people · Head: Compliance officerActive
4 people · Head: Compliance officerActive
Customer Service and Onboarding
9 people · Head: Support leadActive
9 people · Head: Support leadActive
Payments and Treasury
5 people · Head: Treasury managerActive
5 people · Head: Treasury managerActive
Agents and Branch Staff
12 people · Head: Branch managerActive
12 people · Head: Branch managerActive
1Click to download
LiveHosting diagram
CycloneDXThe format security reviewers readexport
ISO 27001Certified information securityaudited
Neural Map
Your whole platform on one map.
How a transfer moves through checks, partners and payouts, in plain language and with no customer data. In your demo, click any part to see what's inside it.
And much more
Everything else your team needs, already built.
13 more tools, grouped by the job they do.
Pricing and offers
- Exchange rate rules
- Fees per corridor, with review dates
- Promo codes (optional add-on)
Messages and alerts
- Broadcasts to opted-in customers
- 43 alert events, with subscribers
Access and control
- 89 permissions and 2-step sign-in
- Plain-language audit log
- Safe admin commands
Running the platform
- Planned maintenance
- A status page for every provider
- Software list for auditors
- Set up by file: rates, AML rules, watch lists, payout channels, banks, onboarding fields
- Optional add-ons, licensed per client